TimelyScholarYou pay for a project before work starts, so this policy sets out what you get back if you cancel, if we are late, or if the work does not meet the agreed scope. Our first remedy is always to fix the work: refinements within the agreed scope are unlimited and free.
The stages match the project status in your client dashboard.
| Project status | If you cancel or we cannot continue |
|---|---|
| Awaiting Payment | Nothing has been charged. Cancel at any time. |
| Awaiting Assignment (paid, no specialist yet) | Full refund. |
| In Progress or Quality Review | Refund of the work not yet done, as we assess it from the project's milestones: the unstarted share of the price, and at least 25% of the price while the main deliverable has not been delivered. We explain how we worked it out. |
| Ready for Review or In Refinement | No refund for work delivered to the agreed scope; we refine it instead. If refinements cannot fix a genuine shortfall, the project moves to Under Resolution. |
| Under Resolution | A senior team member reviews the project against the quote and offers further work, a partial refund or a full refund, depending on what went wrong. |
| Complete (approved, or no reply within 14 days of delivery) | No refund. |
| Cancelled by us (for example, if we cannot find a suitable specialist or decline a project for integrity reasons) | Full refund of any work not delivered. |
If we deliver after the agreed deadline through our own fault, you receive 15% of the project price as wallet credit. If the quote marked the deadline as fixed and we are more than 48 hours late, you can instead cancel for a full refund. A deadline moved because materials or answers came late from you does not count as late.
Use Request a refinement or message us in your client dashboard, or email info@timelyscholar.com with your project number and what went wrong. We reply within 1 business day and aim to settle every request within 7 days. Please contact us before opening a card or PayPal dispute: disputes freeze the payment and slow everything down.